Real people. Real support. We respond to every message within 1 business day — usually faster.
Email Support
support@soothyla.com
Response within 1 business day
Support Hours
Mon–Fri, 9am–6pm EST
Weekend inquiries answered Monday
Order Support
Include your order #
For fastest resolution on order issues
Returns & Refunds
30-Day Guarantee
Full refund, no questions asked
✦
Send Us a Message
Use the form below and we'll get back to you within 1 business day. For urgent order issues, email us directly at support@soothyla.com and include your order number in the subject line.
Pro tip: For the fastest resolution on shipping or order issues, email us directly at support@soothyla.com with your order number in the subject line. We prioritize order-related inquiries and aim to resolve them same-day.