✅ Our Promise: If you are not completely satisfied with your Soothyla purchase for any reason within 30 days of delivery, we will refund your full purchase price — no questions asked.
Our 30-Day Guarantee
We are so confident in the quality and effectiveness of our infrared sauna pods that we back every purchase with a full 30-day money-back guarantee. Try it in your home. Use it every day. If for any reason it's not right for you — we'll take it back and issue a complete refund.
How to Initiate a Return
- Email us at support@soothyla.com within 30 days of your delivery date
- Include your order number and the reason for your return (optional — but helpful)
- We will respond within 1 business day with your prepaid return shipping label
- Pack the item securely in its original packaging if available
- Drop the package off at any designated carrier location
- Your refund will be processed within 3–5 business days of us receiving the return
Return Conditions
| Condition | Eligible for Return? |
|---|---|
| Item used, but unsatisfied with results | ✅ Yes — full refund |
| Item unused, change of mind | ✅ Yes — full refund |
| Item arrived damaged or defective | ✅ Yes — full refund or replacement |
| Return requested after 30 days | ⚠️ Case by case — contact us |
| Item damaged by misuse | ❌ Not eligible |
Refund Processing
Once we receive your returned item, your refund will be processed within 3–5 business days. Refunds are issued to the original payment method used at checkout. Please allow an additional 3–5 business days for the refund to appear on your bank or credit card statement, depending on your financial institution.
Damaged or Defective Items
If your item arrives damaged or defective, please photograph the damage and email us at support@soothyla.com within 48 hours of delivery. We will immediately send a replacement or issue a full refund — whichever you prefer — at absolutely no cost to you. You will not be required to return a damaged item.
We stand behind every product we sell. If something isn't right, we make it right. That's not just our policy — it's our promise.